Archive - May 9, 2008

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The Customer Disservice Industry

TLO and I shop at Zellers, because cleaning supplies are cheap there. We do this every week. The clerk, an amiable enough sort, took three tries to ring in the total correctly (forgetting a small Kleenex pack and a coupon on the first two tries), but by heaven, she remembered the HBC Rewards Credit Card Spiel!

Of course, we have an HBC Rewards credit card. They offer something like 10% off your first purchase, so you wait until you have to buy something big at Zellers or the Bay, and you go for it.